Frequently asked questions.

What do I need to provide to get started?

You’ll need basic information about your space, including its dimensions, photos and any existing floor plan you have. You’ll also tell us what you want the space to achieve, what you want to keep, and any specific preferences or requirements.

Do I need a floor plan?

No. If you already have one, you can provide it with your project information. If you only have measurements, we can create the 2D floor plan for you as an additional service.

What if I only have measurements and photos?

That’s fine. We can work from accurate measurements, photographs and the information you provide. The more complete the information, the more accurately we can design around your actual space.

What exactly is included in my package?

Every standard package includes a 2D Floor Plan, 3D Floor Plan, 4 Photorealistic Renders, 4 Elevations, 360° Walkthrough, 1 Design Alternative and 1 Revision Round.

Available extras: Printed Design Book, 2 Extra Renders, Additional Revision, Additional Design Alternative, Shopping Guide, and 2D Floor Plan from Measurements when you do not already have a floor plan. All available extras and their prices are shown in the project calculator.

How does the design process work?

After your project is confirmed and payment is received, you complete the Elaya Studio Design Brief. We then develop the layout, 3D design, materials, lighting and overall composition as one complete solution.

Can I request changes to the design?

Yes. One consolidated Revision Round is included in every package. Additional revisions can be requested as an extra service.

What is the Design Alternative?

It is a different design direction for your space — not simply a small variation of the first proposal.

What is the Shopping Guide?

The Shopping Guide is an optional visual reference containing the key furniture and design items used in your project, with their image, type or description, dimensions, colour and material. It does not include retailer links, brands or prices.

How long does my project take?

Estimated delivery is 7–11 days after we have received your completed Design Brief and all the information and files required to begin the project.

What will I receive at the end of the project?

You’ll receive the complete design package included in your selected service, including the plans, renders, elevations, design alternative and revision round.

Can I use the design with a contractor?

The plans and visualisations are designed to communicate the proposed layout and design clearly. However, dimensions and technical requirements should always be verified on site by the relevant contractor or qualified professional before construction.

What happens when I click “Order Now”?

Your request is submitted for review. It does not trigger an automatic payment. We review the project details and, once confirmed, send your Project Confirmation & Payment Details with the applicable price and payment instructions.

When do I pay?

Payment is made after your project request has been reviewed and confirmed.

How do I pay?

Payment is made through the secure Wise payment environment. Available payment methods may include card or bank transfer, depending on the transaction.

Do I need a Wise account?

No. You do not need to have a Wise account to make the payment.

Can I add extras after placing my order?

Yes. If you decide that you would like to add an additional service during your project, such as a Printed Design Book, extra renders, an additional revision, a Design Alternative or a Shopping Guide, you can submit a Project Add-On Request. We’ll review the request and confirm the applicable additional fee before any additional work begins.

Can I request changes or additional services after my project is completed?

Yes. Your project can be revisited in the future. Whether you come back after a month, a year or much later, you can submit a Project Add-On Request using your Order No. to request a Printed Design Book, an additional revision, render, Design Alternative, Shopping Guide or another custom addition. We’ll review the request and confirm the applicable fee before any work begins.

Can I request something that is not listed as an extra?

Yes. If you need something outside the standard services or listed extras, you can contact us or submit a Project Add-On Request with your requirements. We’ll review it and provide a custom quote where appropriate.